Shipping and Package Tracking

https://www.youtube.com/watch?v=L9dsvQVgUo8

Today we are announcing a new feature that significantly enhances the workflow for fulfilling orders in Cart66. We’ve added the ability to include a tracking number and automatically email the tracking information to your customer when you mark the package as shipped. If you are shipping with USPS, FedEx, or UPS the tracking number will automatically be linked to the shipping carrier to track the package. Here’s how it works.

Orders Awaiting Shipment

After an order is placed, log in to your Cart66 dashboard and navigate over to the Orders -> Awaiting Shipment tab.

Cart66 order fulfillment - orders awaiting shipment

Ship The Order

From the Awaiting Shipment screen, click on the order you want to ship.  You will see the order details for the order you selected. On the order details screen, there is a new “Ship” button.

Ship order with Cart66

Send Tracking Information

After clicking the Ship button, you’ll be on the screen for entering the shipping details. Enter the following information:

  • Carrier: (FedEx, UPS, USPS, etc)
  • Tracking number
  • Custom message to be included in the email (optional)
  • Email subject

Then click “Ship It” and an email will be sent to you customer with all the details including a link to track the package on the carrier’s website.

Tracking information sent to Cart66 customer

If for any reason you don’t want to send an email to you customer, you can simply deselect the checkbox “Send tracking info to customer now.”

Tracking Information Email

The customer will receive an email including all of the shipping details you provided along with the order details.

Order details and tracking information emailed to customer

Handling Complex Orders

The workflow we’ve been going over assumes that the order ships in one package. Sometimes orders ship in multiple packages and have multiple tracking numbers associated with them. If you have a complex order that ships in multiple packages you can include any additional instructions in the Custom Message box of the order details. For example, you can simply tell your customer that the order shipped in two boxes and then share the tracking number for the additional package. The second tracking number will not be automatically linked to the carrier, but the customer will have the information needed to track the package.

Shipping an order with multiple packages

Reshipping Orders

Sometimes packages get lost or damaged in the mail. If that happens, you can reship your package with the following steps.

Locate the order in the Cart66 dashboard. Notice that this order has already been shipped.

reship an order that has already been shipped

Edit the order.

Edit order that has already shipped

Set the shipped status to “Not Shipped” and click the “Save” button.

Set status to not shipped

Now the order is set back to “Not Shipped” and you can go through the same steps as if the order was new.

Order set back to Not Shipped

As you can see, the order’s shipping status is set back to “not shipped.” You will be able to select the order, click the “Ship” button, enter the shipment details, and send the tracking information to your customer – just like with new orders.