We will soon be releasing an update to the Orders Screen in your Cart66 Cloud dashboard. The main change is the addition of a Pending Orders tab. We will also be renaming and reorganizing the order of the tabs as follows:

Paid Orders

Previously named Live Orders, this tab will hold orders that have been paid online with a credit card or PayPal. In other words, these are the orders you have received payment for.

Pending Orders

If you are using the Cart66 Offline Payments payment gateway to allow your customers to Pay Later after placing the order you will have unpaid orders. That means the order is real. It was placed by a real customer on your live website, but you still need to collect payment for the order. You might collect payment over the phone, with a mailed in check, you might send an invoice, etc. These unpaid orders will be listed in a new tab called Pending Orders. Once you receive payment, you can mark the order as paid and the Pending Order will now be a Paid Order and will be listed on the Paid Orders screen.

 

Failed Orders

If a customer tries to place an order but their payment is denied – for example the credit card number was entered wrong – this will be logged on the Failed Orders tab. This update will not change the behavior of this screen.

Awaiting Shipment

This screen lists Paid Orders that are ready to get shipped to your customers.

Test Orders

While you’re building your website, you can submit test orders using the Cart66 Test Gateway. All orders submitted through the Cart66 Test Gateway are listed on the Test Orders screen. The Cart66 Test Gateway does not process real credit card transactions and allows you to make sure your store is working the way you want before you start accepting live payments.